Refund policy
Every piece is printed to order. Your right to change your mind stays exactly the same.
Last updated: 3 October 2026 · Applies to: customers · Questions: support@graffitixchange.com
The short version
| If | You can | Time limit |
|---|---|---|
| You change your mind | Cancel and return for a refund | Tell us within 14 days of delivery, then send it back within 14 days |
| Your item is faulty, misprinted, damaged or wrong | Get a refund or replacement at no cost to you | Within 30 days of delivery for a full refund. Your rights continue after that |
| It does not fit | Return it and reorder the right size | As for change of mind |
Email support@graffitixchange.com for anything in this policy. Nothing here affects your legal rights as a consumer.
1. Who we are
Graffiti Xchange is a UK street art clothing label. For anything about your order, email support@graffitixchange.com.
2. Every piece is printed to order
Every piece is printed after you order it. This does not remove your right to cancel. Our designs are standard products, not items made to your own personal specification, so you have the same 14 day right to cancel as with any other online purchase.
To cancel before dispatch, email support@graffitixchange.com as soon as possible. If your order has not gone into production, we cancel it and refund you in full. If it has already been printed, you can still cancel, and we will explain how to return it once it arrives.
3. Changing your mind: your 14 day right to cancel
How long you have. You can cancel for any reason within 14 days of the day you receive your order. If it arrives in more than one delivery, the 14 days start from the day you receive the last item.
How to cancel. Tell us clearly that you want to cancel, by emailing support@graffitixchange.com with your name and order number, or by sending the cancellation form at the end of this policy. You do not have to give a reason.
Sending it back. Return the items within 14 days of telling us. We email you the returns address when we confirm your cancellation. Use a tracked service and keep your proof of postage. You pay the cost of returning items when you change your mind.
Your refund. We refund you within 14 days of receiving the items back, or of you showing us proof that you sent them, whichever is earlier. If you cancel your whole order, we also refund the standard delivery charge. If you chose faster delivery, we refund the standard delivery cost only.
Condition. You can handle and try on items as you would in a shop. Please do not wear, wash or damage them. If an item comes back worn, washed, marked or scented, the law allows us to reduce your refund to reflect the loss in value. We will always explain any reduction.
4. Faulty, misprinted, damaged or wrong items
Everything we sell must be of satisfactory quality, fit for purpose and as described.
- Within 30 days of delivery, you can reject a faulty item and get a full refund, including delivery.
- After 30 days and within 6 months, we will repair or replace it. If that is not possible or does not fix the problem, you can have a refund or a price reduction. In this period we assume the fault was there on delivery unless we can show otherwise.
- After 6 months, you still have rights if the item was faulty when delivered, although you may need to show the fault was there from the start.
How to report it. Email support@graffitixchange.com with your order number and a clear photo. For obvious print faults or wrong items, we usually send a replacement or refund without asking for the item back. If we do need it back, we pay the postage.
This does not cover normal wear and tear, damage from not following the care instructions, or accidental damage.
5. Size changes
Because every piece is printed to order, we cannot swap an item directly. Return it under section 3 and place a new order in the size you need. Unsure of your size? Check the size guide on each product page, or email support@graffitixchange.com before ordering.
6. How refunds are paid
We refund to the payment method you used. We never charge a fee for refunds. Your bank may take a few extra days to show the money.
7. Gifts
If you received a piece as a gift, contact us with the order number or the buyer's name. We will arrange the return, and the refund goes to the original buyer.
8. Your Xchange Card
Your Xchanger number is confirmed 15 days after your first order is delivered, once the window to cancel has closed. If you cancel your entire first order within that window, no number is issued for it. Returning part of an order, or reporting a faulty item, never affects your number.
9. Where we deliver
We currently deliver to the UK only. When we deliver elsewhere, we will update this policy with any local differences.
10. Questions and complaints
Email support@graffitixchange.com and we will reply within two working days. If you are unhappy with how we handled a return, tell us and a member of the team who was not involved will review it. Questions about your personal data go to privacy@graffitixchange.com.
Cancellation form
Complete and return this form only if you wish to cancel your contract.
To: Graffiti Xchange, support@graffitixchange.com
I hereby give notice that I cancel my contract of sale of the following goods:
Goods:
Ordered on:
Received on:
Order number:
Name:
Address:
Signature (only if sent on paper):
Date:
Talk to us
| support@graffitixchange.com | Orders, delivery, cancellations, returns |
| privacy@graffitixchange.com | Your data, rights requests, cookies |
| legal@graffitixchange.com | Legal and intellectual property matters |
| media@graffitixchange.com | Press and partnerships |
| artist@graffitixchange.com | Artist applications and signed artists |
Version 1.0 · 3 October 2026