Shipping policy

Shipping Policy

Last updated: July 1, 2026

Graffiti Xchange ships worldwide. Every order is made to order, so your patience is appreciated — but we move as fast as we can to get your gear to you.

How It Works

Once you place your order, it goes straight to production with our print-on-demand partners Printful (primary) and Gelato (UK fulfilment). Production typically takes 2 to 5 business days before your order is dispatched. Shipping time begins after your order has been produced and handed to the courier.

UK Shipping

  • Standard (Royal Mail / tracked courier) — 3 to 7 business days after dispatch
  • Express (where available) — 1 to 2 business days after dispatch
  • Free shipping on UK orders over £60

Europe

  • Standard international — 7 to 14 business days after dispatch
  • Shipping rates calculated at checkout

USA and Canada

  • Standard international — 7 to 14 business days after dispatch
  • Shipping rates calculated at checkout
  • US customers benefit from Printful's US-based fulfilment where available, reducing delivery times

Rest of World

  • Standard international — 14 to 21 business days after dispatch
  • Shipping rates calculated at checkout

Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email with your tracking number. Use this to monitor your delivery in real time. If you have not received a tracking email within 7 business days of your order, contact us at xchangegraffiti@gmail.com.

Customs, Duties and Taxes (International Orders)

International orders may be subject to customs duties, import taxes, and handling fees charged by the destination country. These charges are the responsibility of the customer and are not included in our shipping rates. We have no control over customs processes and cannot predict or pre-pay these charges. We recommend checking your country's import regulations before ordering.

Shipping Delays

Delivery estimates are guidelines, not guarantees. Delays can occur due to high demand, customs processing, postal disruptions, or other circumstances beyond our control. Graffiti Xchange is not liable for delays caused by our carrier partners or customs authorities. If your order is significantly delayed, contact us and we'll do everything we can to help.

Lost or Stolen Packages

If your tracking shows delivered but you haven't received your package, contact us within 7 days of the delivery date. We will investigate with the carrier and work to resolve the situation as quickly as possible.

Wrong Address

Please double-check your shipping address at checkout. Graffiti Xchange is not responsible for orders lost or delayed due to an incorrect address provided by the customer. If you realise you've entered the wrong address, contact us immediately at xchangegraffiti@gmail.com — if your order hasn't gone to production yet, we can update it.

Contact

Shipping questions? Hit us up: xchangegraffiti@gmail.com